Legal
Grievance redressal
Who to write to when something is wrong, and how quickly we answer. Last updated 15 September 2026.
A named person, not a ticket queue. Every complaint about ProminAI, StartupFeed or CampusFeed reaches our Grievance Officer, who is a real person with a real phone number. He acknowledges within 24 hours and resolves within 15 days. If he cannot, he will tell you why and when he can.
1. Grievance Officer
| Name | Suraj Prajapati |
| Designation | Grievance Officer, Incunation Global |
| grivance@startupfeed.in | |
| Phone | +91 120 427 2743 |
| Address | Incunation Global, Beta-2, Gautam Buddha Nagar, Uttar Pradesh 201310, India |
| Hours | Monday to Saturday, 10am to 7pm IST, except public holidays |
This officer is appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and also acts as the contact point for questions about personal data under the Digital Personal Data Protection Act 2023.
2. What you can raise with us
- Anything factually wrong in an article we published about you or about anybody else
- Copyright infringement or use of your content, photographs or logo without permission
- Defamatory, misleading or harmful information
- Privacy concerns, including personal details you want corrected or removed
- A payment, invoice or refund problem
- Work promised under your plan that has not been delivered
- Conduct of anybody on our team
- Anything on this website or in the member portal that is not working or not accessible
3. How to raise it
Email grivance@startupfeed.in or call +91 120 427 2743. If it is urgent and about live work, message WhatsApp +91 99585 22466 as well, so we see it the same day.
To help us act quickly, please include your name and organisation, a phone number and email we can reply to, the link to the content or the payment id in question, what is wrong and what you would like done, and any document or proof you have.
You do not have to be a paying customer. Anyone may raise a grievance about anything we have published.
4. What happens, and by when
| Stage | Time limit |
|---|---|
| We acknowledge your complaint in writing, with a reference | Within 24 hours |
| We take down or disable access to content that is plainly unlawful, on receipt of a valid order or a clear case | Within 36 hours |
| We investigate and give you a reasoned answer | Within 15 days |
| We act on a valid request about your personal data | Within 30 days |
If an investigation genuinely needs longer, we will write to you before the 15 days are up, explain why, and give you a date.
5. How we decide
A factual error that you can evidence is corrected, without argument and without charge. A disagreement about opinion or editorial judgement is answered with our reasoning, and you may ask us to look again. We will not remove an accurate, lawfully published fact simply because it is unwelcome, and we will say so plainly rather than delay you.
Every correction to a published article is made openly. We do not quietly change the record.
6. If you are still not satisfied
Write to the Proprietor, Incunation Global, at contact@startupfeed.in, marking your email "Escalation" and quoting your reference. You will get an answer within 15 days.
Beyond us, you retain every right you have in law. You may approach the consumer forum with jurisdiction over your location, or the Data Protection Board of India for a matter concerning personal data under the Digital Personal Data Protection Act 2023. Nothing on this page limits those rights.
7. False or malicious complaints
Complaints that are knowingly false, misleading or malicious may be reported to the appropriate authority and may attract action under applicable law.
Team StartupFeed and ProminAI, operated by Incunation Global.